Kamil Schwarz
Delivery & Engagement Lead
CZ / EN
LinkedIn

From intent to
working reality.

I connect sales and delivery: I negotiate the engagement, set the scope and team and take it to an outcome that leads to further cooperation.

Eight years with banks, insurers, telcos and energy companies. I decide based on research and data, not guesswork.

Send an email Experience

Clients I have worked for

ČEZ — O2 — Česká spořitelna — ČSOB — Komerční banka — Raiffeisenbank — Moneta — Visa — Worldline — Nedbank — Swiss Life

Profile

I am an engagement manager who connects sales and delivery.

For eight years I have worked for banks, insurers, telcos and energy companies, in both B2B and B2C. I lead client engagements end to end: from proposal and budget through scope and team setup to handover and follow-on work.

As COO, I led the Bell & Hurry agency of 25 people with CZK 30M in revenue up to the completion of its acquisition. Before that I spent six years at Raiffeisenbank, with affluent clients and in the innovation team at headquarters.

In decisions on priorities and scope, I represent both the customer and the client's product. I do my best work where business, delivery and the customer meet. I am looking for a role with a specific and ambitious goal. I work with risk and enjoy challenges.

Kamil Schwarz in a work meeting

Key achievements

6 → 25

people in the Bell & Hurry agency team (2018–2025)

CZK 10M → 30M

annual agency revenue; acquisition completed in 2025

CZK 1.5M → 18M

a financial product design opened a follow-on development and long-term maintenance contract

CZK 20M

strategic tender won

CZK 250K → 4M

a year: a telecom operator relationship grown from a single project

~30

projects a year for banks, insurers, telcos and energy companies

How I work

Sales and delivery in one pair of hands

I lead an engagement from first contact through proposal, budget and risk pricing to handover. I keep track of its economics and margin throughout, not just at signing.

Scope grounded in research and data

I decide on priorities and scope with product owners and client management. I rely on user research and data: only what has been validated gets developed.

Relationships for years, not one project

Long-term clients generated about two thirds of the agency's revenue. Cooperation grows from trust: personal care for the relationship and reliable delivery on commitments.

Work experience

2026 – present

Foxontherun

Agency for customer experience and competitive research, building benchmarking models with advanced automation

Delivery & Product Lead

2026 – present
  • End-to-end engagements: lead client engagements from proposal to handover: sales, budgets, scope, delivery and finance; team of 5 specialists (3 in-house, 2 external)
  • Benchmark: lead an annual engagement for a major payments provider: competitor research and product benchmark of 25 institutions (CZ, SK and selected EU markets)
  • O2 and ČEZ: provide long-term specialist staffing to client teams
  • Own product: shape the product strategy and proposition of a benchmarking platform combining field research and AI; MVP with its first 2 clients from the financial sector
  • Data for AI: turning a proprietary digital experience benchmark of 25 banking apps in CZ and SK (100+ heuristics, 200+ rated features, 4,000+ screenshots) into a structured dataset that can be queried through AI
2018 – 2025

Bell & Hurry

Agency designing digital services for financial services, telco and energy

COO

2021 – 2025
  • Transformation: turned the agency from an independent firm into the CX division of a large corporate group: alignment of processes, tools, sales, HR and reporting; acquisition completed in 2025
  • Economics and growth: managed the agency's P&L, budget and strategy; revenue grew from CZK 18M to 30M and the team from 12 to 25 people (15 in-house, 10 external) under my direct management
  • Presales from design to development: together with my team, designed a financial product solution for an international financial institution (CZK 1.5M), followed by development worth CZK 18M and its long-term maintenance
  • Tenders: prepared proposals and tenders worth up to CZK 25M; won a CZK 20M tender
  • Clients: retained key clients during the integration, expanded cooperation with Moneta, KB and ČSOB and helped win a major payments provider as a new client
  • Stakeholders: reported to the investor and managed stakeholder communication

Delivery Lead

2018 – 2020
  • Engagement portfolio: managed 10–15 key clients and ~30 projects a year (typically CZK 0.5M, 3 months) for ČEZ, O2, Česká spořitelna, ČSOB, Komerční banka, Raiffeisenbank, Swiss Life, Visa, Worldline and Nedbank
  • Scope and priorities: represented the client's product: decided on priorities and scope with product owners, channel leaders and client management
  • Engagement economics: closed deals from first contact to contract and managed presales, budgets, risk pricing and margin; revenue grew from CZK 10M to 18M
  • Client growth: grew the relationship with a telecom operator from a CZK 250K project to CZK 4M in recurring annual business
  • Framework and quality: created our own delivery framework (Agile/Scrum, design thinking, human-centered design); introduced regular reviews, QA and research with clients
  • Team and new services: directly managed UX, UI, research and development with no PM layer (team grew from 6 to 12 people) and expanded the offering with user research and service design
2014 – 2025 (concurrent)

Espirits

E-shop selling lifestyle products to consumers (B2C)

  • Operations: ran a B2C e-shop: value proposition, product portfolio, sales, purchasing, marketing and logistics; ~500 orders a year, team of 3
2010 – 2016

Raiffeisenbank

Bank serving retail and corporate clients through a network of 100+ branches in the Czech Republic

Innovation Project Manager

2014 – 2016
  • Pilot projects: led four pilot projects with the bank's strategic retail partners: from management brief through solution design with the bank's and the partner's product teams to field implementation across the entire branch network
  • Data-driven decisions: field data served the Head of Retail as input for go/no-go decisions; what did not prove itself was stopped before the bank invested in a full rollout
  • Voice of the network: brought client and advisor needs from the branches into the design of changes at headquarters

Team Leader

2012 – 2014
  • Sales team: led the affluent segment of RB's largest branch in the Czech Republic: ~12 advisors and coordination of ~8 bankers; responsible for revenue, margin, cross-selling and investments
  • Results: the branch consistently ranked in the top 3 of 100+ RB branches
  • Retention: stabilized the portfolio and retained clients after the merger of two key Prague branches

Account Manager

2010 – 2012
  • Portfolio: managed ~200 premium affluent clients and developed cross-selling of investments and insurance

Competencies

  • Engagement management, presales, proposals and tenders
  • Scope management, prioritization and risk management
  • Budgets, P&L and margin
  • Representing the product and client, stakeholder management
  • Customer experience, user research and service design
  • AI in research analysis, agentic workflows and automation

Agile/Scrum · Design thinking · Human-centered design · Jira · Figma · Notion · Claude

Education and languages

Bachelor's degree, Information Services Design

Masaryk University, Brno (2022 – 2025). Service design, user research and the design of digital services.

Languages

Czech (native) · English (professional working proficiency) · Spanish (passive)

Looking for someone to take an engagement from proposal to outcome?

Get in touch, I am happy to discuss a role or a specific project.

Send an email LinkedIn

schwarz.kamil@gmail.com · linkedin.com/in/kamilschwarz